Effective communication is of great importance in the clinical area, as it can contribute to the implementation of the expected therapeutic outcome. A message can easily become distorted when it passes from one person to another. Apart from self-disclosure, nurses need to create a friendly relationship with their patients and gain their trust during a role-play situation. As Palmer et al 1994 addresses; reflecting on events is a dynamic process and not static, so to acknowledge this process it is desirable to incorporate a reflective framework that is cyclical, which allows knowledge and self-awareness to evolve. Gerogianni 1Assistant Professor of Nursing, Laboratory of Community Heath Nursing, Department of Nursing A΄, Technological Educational Institute T. Instead of being met with a nervous smile and sad looking eyes, I was met with a look of what I could only ration was confusion. Nurses should focus on improving their relationships with all people they encounter to create safe, open environments that promote effective communication.
Journal of Advanced Nursing 21: 75-82 Kenworth Snowley Gilling 2005 Common Foundation Studies in Nursing. First, it greatly contributes to the ability to provide patients with individualized care. Use of effective interpersonal communication strategies by nurses in both personal and professional settings, may reduce stress, promote wellness, and therefore, improve overall quality of life. Effective communication requires an understanding of the patient and the experiences they express. Saunders Company, Philadelphia, 1996; 1211-1222. The therapeutic relationship is an important prerequisite to effective communication between health professionals and patients in order not only to transmit information, but also to effectively address mental processes which are activated by it.
In our professional roles as nurses, we are responsible to care for persons who are ill. Communication theory and the shift handover report. Coupled with the onset of suspected Dementia, the severe paralysis left Mr Jacobs needing continuing care. Establishing Culture To Support Communication and Team Collaboration The literature reviewed shows that effective teams are characterized by common purpose and intent, trust, respect, and collaboration. Use language and terminology that is appropriate to the individual, all people have differing abilities to understand you might need to break down what you are saying or use visual prompts in order to be understood,. Retrieved from Have a question or concern about this article? Kourkouta and Papathanasiou noted that negative conclusions and attitudes are typically a result of people who fail to understand the bilateral nature of effective communication.
Figure 2: Personal variables: Internal predisposing factors Source: Author Interaction of Internal and External Variables , developed by the author, represents how internal personal variables demonstrated in Figure 2 and external variables behavior of others and situations might interact. It is responsible nursing practice and requires concentration of attention and mobilization of all the senses for the perception of verbal and non-verbal messages emitted by each patient. Jean Watson, that's exactly what we want in the workplace and the work environment. One study states that 93 percent of communication is more affected by body language, attitude, and tone, leaving only 7 percent of the meaning and intent based on the actual words said. This is a literature review on a series of research papers and books that cover this particular subject and a conclusion is drawn from this. Being authentic and being a chameleon: nurse-patient interaction revisited.
Another important requirement for proper and successful communication between nurses and patients is frankness and honesty. Intimidating behavior by individuals at the top of a hierarchy can hinder communication and give the impression that the individual is unapproachable. For instance, the vocabulary used when communicating with a child, will no doubt differ from that of an adult due to age difference and developmental stage. Patients may find a rushed conversation frustrating or even rude. The next section will consider some causes and consequences of ineffective interpersonal communication, along with strategies and selected examples to support alternatives. How were you treated and addressed by your parents and teachers? No original research was carried out specifically for this short essay. Eds Human communication: Theory and research.
The major concern about disruptive behaviors is how frequently they occur and the potential negative impact they can have on patient care. Nurses who take the time to understand the unique challenges and concerns of their patients will be better prepared to advocate on their behalf and properly address issues as they arise. Begin today by exploring the at Maryville University. The patient should have the feeling that the time-whether it is five minutes or an hour-is entirely his. If you are planning on pursuing a career in nursing, it is important to work on your communication skills because they will help you right through your career, whether it is in facilitating easier communication with your patients and co-workers or in being considered for a promotion. The impact of a patient safety program on medical error reporting medical team management and reporting.
Ownership of feelings and possibly emotional release. For nurses to be able to do their job efficiently they will have to communicate with a wide range of people, from patients and co-workers to their superiors and subordinates as well as the numerous family and friends that call upon the patient during their stay in the hospital. Nurses are taught to be more descriptive of clinical situations, whereas physicians learn to be very concise. The use of human touch to improve the well-being ofolder adults: a holistic nursing intervention. Informal methods such as casual meetings and gossip can also provide valuable surface information and should be evaluated more deeply as to the source, relevance, and significance of the events to determine next steps.
Thus, nurses would It is a good way of showing patients that you are there and they will know you are present during their stay and recovery. . As a result, nurses could also demonstrate the touch factor as a comforting approach to reach out and support by making contact with the patients and letting them know you are there. Very often these two forms of communications are used at the same time and they are often interpreted simultaneously by the parties that take part in the process. Other Theories A number of other theories in communication and specifically in nursing communication have been used in health care.
Some consequences of ineffective interpersonal communication can be chaos, confusion, disorder, fear, conflict, inefficient systems, and wasted resources. They explained that this relationship encourages patients to share information candidly to their nurses and other health professionals and ensure that patients receive the information their nurses impart. One of the first crucial steps is organizational commitment and willingness to address the situation. The entire process occurs in a context consisting of physical space, cultural and social values and psychological conditions. Understanding and communicating with people from diverse backgrounds will be essential to providing effective patient care. In order for the nurses to be successful in their work they have to study communication and interpersonal relations in their education with special courses and internships. We want to have that level of professionalism, that level of respect for whatever role the healthcare worker is in that there is that level of communication and caring and support that goes along with the caritas.